Privacy Policy
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Privacy Policy
Last Updated: April 15, 2026
At Sutraq, we value and respect the trust you place in us. We maintain the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Note: Our privacy policy is subject to change at any time without notice. To ensure you are aware of any changes, please review this policy periodically. By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.
1. Collection of Information
When you use our Website, we collect and store the personal information you provide. Our primary goal is to provide you with a safe, efficient, and customized experience.
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Direct Information: We collect personally identifiable information (email address, name, phone number, etc.) when you set up an account. This is vital for providing services, processing orders, and ensuring successful shipping.
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Browsing Data: You can browse the Website without revealing your identity. However, once you provide personal information, you are no longer anonymous to us.
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Behavioral Tracking: We may automatically track certain information based on your behavior on our site (e.g., URLs visited, browser info, and IP address) to perform internal research on our users' demographics and interests.
2. Cookies and Tracking
Our website incorporates "cookies" and tracking technologies to analyze web page flow and promote trust and safety.
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We collect non-personally identifiable information, such as your IP address, browser type, and the date/time of access.
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We use this data to improve our website interface and product offerings.
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Your Control: You can decline our cookies if your browser permits, though this may limit your ability to use certain features on the Website.
3. Payment & Card Details
Your financial security is our priority.
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Sutraq does not collect or store your card details or Net Banking credentials. * We utilize a secure, third-party payment gateway (Razorpay) to process all financial transactions. We encourage you to review their privacy policy here.
4. Use of Your Information
We use your personal information to:
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Provide the services you request (e.g., fulfilling orders).
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Resolve disputes and troubleshoot problems.
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Inform you about online/offline offers and updates.
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Detect and protect against error, fraud, and criminal activity.
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Opt-Out: We provide all users the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications. To remove your information from our lists, please contact us at sutraqindia@gmail.com.
5. Sharing of Personal Information
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Affiliates: We may share information with corporate entities to help detect and prevent identity theft or fraud.
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Legal Requirements: We may disclose personal information if required by law or in the good-faith belief that such disclosure is necessary to respond to subpoenas or court orders.
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Business Transfers: In the event of a merger or acquisition, the new entity will be required to follow this Privacy Policy regarding your personal information.
6. Links to Other Sites
Our Website may link to other websites that collect personally identifiable information. Sutraq.in is not responsible for the privacy practices or the content of those linked websites.
7. Security Precautions
We implement stringent security measures to protect against the loss, misuse, and alteration of the information under our control. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines to protect it against unauthorized access.
8. Your Consent
By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy.
Contact Us
If you have questions regarding this policy, please reach out:
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Email: sutraqindia@gmail.com
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Phone: +91-9021474327