Shipping Policy
Shipping Policy
Last Updated: April 15, 2026
Thank you for choosing Sutraq. We are committed to delivering your handloom treasures safely and efficiently. This Shipping Policy outlines our terms and conditions regarding the processing and delivery of your orders.
1. Definitions
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Company: Refers to Sutraq ("We", "Us", or "Our").
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Goods: The items offered for sale on our Website.
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Orders: A request by You to purchase Goods from us.
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Website: Refers to sutraq.in.
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You: The individual or entity accessing our services.
2. Processing & Timelines
We strive to get your orders on their way as quickly as possible.
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Standard Processing: Orders are typically processed within 2–3 business days after payment confirmation.
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Peak Seasons: During sales or festive periods, processing may take 3–5 business days.
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Shipping Duration: Once dispatched, standard delivery typically takes 3–8 business days, depending on your location within India.
3. Shipping Costs
Shipping charges are calculated at checkout based on:
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The total weight of your order.
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Your specific shipping address.
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The selected shipping method.
All costs will be clearly displayed before you finalize your purchase.
4. Order Tracking
Transparency is key. Once your order is handed over to our shipping partner, you will receive a Confirmation SMS/Email containing your tracking number. You can monitor your package’s journey directly through our website or the carrier’s portal.
5. Delivery Guidelines
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Address Accuracy: Please ensure your delivery address is complete and accurate. Sutraq is not responsible for delays or failed deliveries resulting from incorrect address details.
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Delivery Attempts: Our carriers usually make multiple attempts to deliver. If all attempts fail, the package will be returned to us. In such cases, the customer may be responsible for additional re-shipping costs.
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International Shipping: At this time, we do not offer international shipping. We currently serve customers within India only.
6. Issues & Damages
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Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us immediately at sutraqindia@gmail.com. We will coordinate with our partners to ensure a resolution, whether through a replacement or a full refund.
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Unforeseen Delays: While we aim for punctuality, delays may occur due to extreme weather, natural disasters, or other events beyond our control. We will communicate any significant disruptions to you promptly.
7. Contact Us
For any questions regarding your shipment or this policy, please reach out to our team:
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Email: sutraqindia@gmail.com
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Phone: +91 90214 74327
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Address: Hinjewadi, Pune, Maharashtra, India
Sutraq reserves the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting to the Website.